Privacy Policy

Last updated: 27 October 2026

Leicester Car Recovery is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us or enquire about our vehicle recovery services.

1. Who We Are

Leicester Car Recovery provides vehicle recovery and related services.

For the purposes of UK data protection legislation, Leicester Car Recovery is the data controller responsible for personal information collected through this website.

If you have any questions about this Privacy Policy or how your information is handled, please contact us using the details on our Contact page.

2. Information We Collect

Depending on how you use our website or services, we may collect:

Your name and contact details, including telephone number and email address.
Vehicle details, including registration number and information about the vehicle requiring recovery.
Collection and delivery locations or addresses.
Information you provide when completing our contact or enquiry forms.
Information provided during telephone or email communications.
Technical information such as IP address, browser type, device information and website access logs.
Website usage information collected through Google Analytics, where you have consented to analytics cookies.

We ask that you only provide information relevant to your enquiry or the services you require.

3. How We Use Your Information

We use personal information to:

Respond to enquiries and requests for vehicle recovery.
Provide quotations and arrange recovery services.
Contact you regarding your enquiry, booking or recovery.
Identify vehicles and arrange collection or delivery.
Maintain appropriate business, transaction and accounting records.
Operate, maintain and protect our website.
Understand website performance and visitor activity through Google Analytics, where consent has been provided.
Comply with applicable legal and regulatory obligations.

We do not sell your personal information to third parties.

4. Our Lawful Bases for Processing

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases where appropriate:

Contract: Where processing is necessary to provide a requested recovery service or take steps before entering into a contract.
Legitimate interests: Where necessary to respond to general enquiries, administer our business, maintain website security and manage customer communications, provided those interests are not overridden by your rights.
Legal obligation: Where information must be retained or processed to comply with applicable laws, including tax and accounting requirements.
Consent: Where you choose to allow optional analytics cookies and related tracking technologies.

Where we rely on consent, you may withdraw it at any time.

5. Cookies and Google Analytics

Our website uses essential technologies necessary for its operation and Google Analytics to help us understand how visitors use the website.

We use Klaro to manage cookie consent. Optional Google Analytics cookies are only enabled where you have given your consent.

Google Analytics may collect information about website interactions, pages visited, approximate location, browser and device characteristics, and usage patterns.

You can accept, reject or change your optional cookie preferences using the Cookie Settings link available on our website.

For further details, please read our Cookie Policy.

6. Contact Forms and Enquiries

When you submit an enquiry through our website, we use the information you provide to respond to your request and, where appropriate, arrange vehicle recovery services.

Your enquiry may include personal contact details, vehicle registration information, collection and delivery locations, and details of your recovery requirements.

We will not use your enquiry details to send unrelated marketing communications without an appropriate lawful basis.

7. Sharing Your Information

We may share personal information with trusted third parties where necessary to operate our business and provide services. These may include:

Website hosting and technical service providers.
Email and communications service providers.
IT security and website maintenance providers.
Professional advisers, where reasonably necessary.
Recovery or transport partners, where required to fulfil an agreed service.
Public authorities where disclosure is required by law.
Google, where you have consented to Google Analytics.

We only share information where there is an appropriate reason to do so and expect service providers to protect personal information in accordance with applicable data protection requirements.

8. International Data Transfers

Some third-party technology providers, including Google, may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take steps to ensure that an appropriate legal transfer mechanism or other applicable safeguard is in place, as required by UK data protection law.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, responding to enquiries, maintaining business records and meeting legal obligations.

Retention periods depend on the type of information and the reason it is held. For example, financial records may need to be retained for longer periods to comply with tax and accounting legislation.

Enquiry information that does not result in a booking will be reviewed and deleted when it is no longer reasonably required.

10. How We Protect Your Information

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, misuse or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

11. Your Data Protection Rights

Under UK data protection legislation, you may have the following rights, depending on the circumstances:

The right to be informed about how your personal information is used.
The right to request access to your personal information.
The right to request correction of inaccurate or incomplete information.
The right to request deletion of your information in certain circumstances.
The right to request restriction of processing.
The right to object to certain types of processing.
The right to data portability, where applicable.
The right to withdraw consent where processing is based on consent.

To exercise your rights, please contact us using the details on our Contact page.

We will respond to requests in accordance with applicable data protection legislation.

12. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can investigate.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Website: www.ico.org.uk

13. External Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our services, website functionality or legal requirements.

Any updated version will be published on this page with a revised last updated date.

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about how your information is handled, please contact Leicester Car Recovery through our Contact page.